REFUND POLICY

1. REPAIR SERVICES (labor) All services, such as brake adjustments, tune-ups, and gear adjustments, are non-refundable once completed. If you are not satisfied within 7 days of the repair, return the bike and we will readjust it free of charge. We guarantee our work.

2. NEW PARTS AND ACCESSORIES  

Part not installed and in its original packaging: full refund within 14 days with invoice. - Part already installed/used: no refund, but manufacturer's warranty applies (30 to 90 days depending on the part). - Part specially ordered for you (made to order): non-refundable.

3. USED BICYCLES  

30-day warranty on the frame and adjustments. Refund possible only if a major defect is found upon delivery.

4. HOW TO REQUEST A REFUND

Present your receipt - The bike/part must be presented - Refund via the same payment method (cash, Interac, credit, transfer)

5. EXCEPTIONS

No refunds for normal wear and tear, misuse, or damage after repair. - Travel expenses (if we travel) are non-refundable.

In Quebec, the Consumer Protection Act still applies. This policy does not remove any of your rights.

Sam's Bike - Sam - Honest repair, fair price.